COVID-19 Community Resources

With changes to programming and services in our community in response to COVID-19, we have compiled a list to help our residents navigate community resources and supports available during this time. This website is being updated regularly based on our understanding of available resources. 

Where to access support

Building owner resources

The Government of Ontario has provided a guide for maintaining building plumbing after an extended vacancy.

Business resources

Recognizing the significant impacts of COVID-19 on the business community, the Government of Ontario has announced changes to government programs along with resources and financial relief measures to provide support. Visit the Province's COVID-19: Help for businesses in Ontario page for more information.

A comprehensive list of business supports is also available at COVID Supports website.

Locally, the Northumberland Economic Recovery Task Force was convened in May 2020 as an industry-led initiative to support the community through this crisis. As local business owners and leaders, Task Force members are invested in Northumberland’s economic recovery. In collaboration with local government and industry stakeholders, Task Force members developed focused recommendations to help local businesses rebuild.

Business & Entrepreneurship Centre Northumberland (BECN)

The BECN is continuing to offer business assistance, resource information, and other direction designed to support local businesses. 

The BECN is also offering one-on-one consultations to help Northumberland businesses better understand the resources available and how to access them.

For more information, please contact the BECN by email or by phone at 1-800-354-7050 ext. 6222. 

Community agencies

  • 211: 211’s award-winning telephone helpline (2-1-1) and website provide a gateway to community, social, nonclinical health and related government services. 211 helps to navigate the complex network of human services quickly and easily – 24 hours a day, 7 days a week, in over 100 languages.
  • The Help Centre: provides programming and supports for unemployed and disadvantaged residents in Northumberland County. Clients are encouraged to contact the Legal Centre by phone at 1-888-698-3382 to make an appointment.
  • The Legal Centre: provides legal advice and information for unemployed and disadvantaged residents in Northumberland County. Clients are encouraged to contact the Legal Centre by phone at 1-800-850-7882 to make an appointment.
  • Victim Services of Peterborough and Northumberland (VSPN): provides immediate support and assistance to persons affected by crime, tragedy and disaster. Specially trained crisis responders are available 24 hours a day, 7 days a week, and 365 days a year to provide emotional support, practical assistance and referrals to community agencies. Limited financial supports are also available, based on eligibility, through the Victim Quick Response Program+. Temporary accommodations and meals benefits have been enhanced to ensure victims of crime—particularly domestic violence—can access safe living arrangements while complying with self-isolation requirements.

Hours: Monday-Friday 8:30 a.m. to 4:30 p.m.*police/emergency services referral required for after hours supports*

Toll-Free: 1-888-822-7729 (option 3)

Email: support@vspn.ca

Self-referrals accepted along with referrals from community organizations.

Emergency School-Age Child Care for Essential Frontline Workers

Following the directive of the Government of Ontario, Northumberland County is offering targeted emergency child care services for school-age children to eligible health care and other frontline workers, starting April 19, 2021. Only licensed centres or homes approved to operate emergency care will be open with limited school-age spaces to facilitate health and safety measures. As there are limited school-age spaces, the County may prioritize care based on the occupation and type of care required.

Please see our COVID-19 Service Updates page for more information, details about eligibility, and a link to the application.

Emergency shelter services

Find information about emergency shelter services for those experiencing homelessness in Northumberland.

Emergency supports for those experiencing domestic violence

AKG Shelter

As of March 17, 2020, Anishnaabe Kwewag Gamig Inc., Alderville Women’s Shelter will remain open for the existing clients, however, a restriction has been placed on any new admissions until further notice. 

Cornerstone Family Violence Prevention Centre

Cornerstone supports continue to be available in person, online or over the phone. 

  • Shelter: remains open and staff continue to work with the community to ensure people are housed safely. In response to evolving information and precautions related to COVID-19, Cornerstone's service delivery remains modified to protect both clients and staff. Enhanced cleaning measures have been implemented onsite across the organization to prevent the spread of germs. A face covering is required on the premises, and all those who enter the building will be screened. The front door will be locked, but those seeking support can still come in for service by ringing the bell and speaking with staff through the intercom. Those seeking support are encouraged to call ahead to make service arrangements if possible (905-372-1545).  

  • 24-hour support line: remains available at 905-372-0746 (please note: if you are in immediate danger, call 9-1-1).
  • Text and online chat: recognizing that calling is not always easy, or safe, individuals can also text with Cornerstone (289-210-4774) or chat online. Web-Chat and Texts are monitored 6:00 p.m.- 6:00 a.m. Staff will respond to messages as soon as possible. Safe, encrypted technology ensures conversations are confidential and secure. Trained counsellors provide advice, referrals and support. 

Highland Shores Children's Aid

Children’s Aid Societies and Indigenous Child and Family Well-Being Agencies in Ontario are continuing their child protection services. Their doors are locked to restrict access to the building; however, you can speak to staff using the intercom or phone. As always, please call 1-800-267-0570 (then press "1") to report concerns, or if your matter is urgent, press "0" to speak to a staff person who will direct your call.

Financial supports

Emergency Assistance may be available via Ontario Works

Complete an application online or call Northumberland County Community & Social Services to learn more: 1-800-354-7051 ext. 2468

Financial aid, payment deferrals and other supports

For an up-to-date listing of provincial and federal government supports and other assistance for which you may be eligible, including supports for seniors, families, students, businesses, and vulnerable community members, please visit the COVID Supports website.

Food supports

Meals on Wheels is available through Community Care Northumberland: 1-866-514-5774.

Municipality of Brighton and Township of Cramahe

Brighton Fare Share Food Bank

39 A. Elizabeth Street, Brighton
1st, 2nd, 4th and 5th Monday of the month, 9:00 am-12:00 noon
3rd Monday of the month, 5:30 pm - 8:00 pm
For “Emergency” Food Assistance in Brighton, call Pat Artkin 613-242-4054, Gracelynn Cheer 613-475-0691

Blessing Cupboard, Colborne

Prospect Community Church
75 King Street East, Colborne
Open on Sundays, 11:30 am – 12:00 noon
Church number 905-355-2408
For emergencies call 905-355-1578 or 905-207-0059

Community Outreach

Northumberland County Community and Social Services
People in crisis can call the Centralized Intake Unit at: 905-372-6846 or 1-800-354-7051 ext. 2468

Municipality of Port Hope and Township of Hamilton 

Community Works, More than a Food Bank

Bewdley Arena, 7060 Lake Street, Bewdley
Open Thursday 10:00 am to 3:00 pm
905-797-2535 ext. 22, leave message

Northumberland Fare Share Food Bank

34 South Street, Lower level, Port Hope United Church
Wed, 10:00 am to 12:00 pm, Wed 6:00 pm to 8:00 pm 905-885-6674

Community Health Centres of Northumberland - Food Cupboard

99 Toronto Road, Port Hope
By appointment only, Thursdays 1:30 pm to 4:00 pm. Please call 905-885-2626 ext. 212 to leave a message.

Port Hope Salvation Army Community and Family Services

100 Peter Street, Upper Level
By appointment only. Food Cupboard Monday & Friday 9am - 1pm
Note: Only allowing one person into the office at a time. People will have to wait outside until their appointed time.
Phone: 905-885-2323
Email: saporthope@gmail.com
Text: 289-251-5758

Society of St. Vincent de Paul

Emergency food available
Call 905-373-2940

Community Outreach

Northumberland County Community and Social Services
People in crisis can call the Centralized Intake Unit (CIU) at: 905-372-6846 or 1-800-354-7051 ext. 2468

Municipality of Trent Hills

7 Hills Community Pantry

Held at St. Paul’s United Church (side entrance)
60 Main Street, Warkworth
Open every Friday between 11:00 am and 12:30 pm
Call 705-924-2077 (H)

Campbellford Fare Share Food Bank

28 Doxsee Avenue South, Campbellford (rear of building)
Open Wednesdays, 9:00 am – 11:30 am
Call 705-653-1930

Hastings and Roseneath Ministerial Food Bank

Held at Trinity United Church, 3 Albert Street West, Hastings
Open Tuesdays, except the last week of the month
1:00 pm - 2:30 pm & 6:30pm – 8:00 pm
For emergency food call 705-696-1105

Salvation Army Community and Family Service

61B Ranney Street North, Campbellford
New hours: Open Thursday, 10:00 am - 1:00 pm
For more information please call 705-653-4185.

Community Outreach

Northumberland County Community and Social Services
People in crisis can call the Customer Service Unit at: 905-372-6846 or 1-800-354-7051 ext. 2468

Town of Cobourg and Township of Alnwick-Haldimand

Northumberland Fare Share Food Bank, Cobourg

700 D'Arcy Street, Building #19, Cobourg
Wednesdays, 10:00 am - 1:00 pm and 6:00 pm - 8:00 pm; Fridays 10:00 am - 1:00 pm
Phone: 905-372-5308

Salvation Army Community Drop-in and Food Cupboard

66 Swayne Street, Cobourg
January – September, closed on statutory holidays
1st & 3rd Thursday of the month, 4:00 to 5:30 pm (Please bring your own bags)
Note: Only allowing one person into the office at a time. People will have to wait outside until their turn.

Salvation Army Emergency Food Assistance

66 Swayne Street, Cobourg
By appointment only; Mondays, Wednesdays & Fridays, 9:00 am – 1:00 pm
Note: Only allowing one person into the office at a time. People will have to wait outside until their appointed time.
Phone: 905-373-9440
Email: safamser@cogeco.net
Text: 905-375-7862

Society of St. Vincent de Paul, Emergency food

Cobourg, call 905-373-9391
Grafton, call 905-377-3263

Hastings and Roseneath Ministerial Food Bank

Trinity United Church, 3 Albert Street West, Hastings
Open Tuesdays, 1:00 pm - 2:30 pm & 6:30pm - 8:00 pm, except the last week of the month
For emergency food call 705-696-2780.

Alderville Community Food Bank

8467 County Road 45
Open to Alderville First Nation members living on Reserve, or residing in Alderville First Nation in receipt of OW/ODSP with a client identification card.
Open the 2nd and 4th week of the month on Thursday, 1:00 pm - 4:00 pm
For emergency food, contact the Community Wellness Worker at 905-352-2140.

Community Outreach

Northumberland County Community and Social Services
People in crisis can call the Centralized Intake Unit (CIU) at: 905-372-6846 or 1-800-354-7051 ext. 2468

Health and wellness 

Health concerns

Take the Self Assessment

If you think you may have COVID-19 symptoms or have been in close contact with someone who has it, use Ontario's self-assessment tool to see how to seek further care. Contact Telehealth (1-866-797-0000) or your health care provider for additional direction.

If you’re a returning traveler to Canada, you must self-isolate for 14 days and contact the HKPR District Health Unit (1-866-888-4577) if symptoms of COVID-19 develop.

If you are having difficulty breathing or experiencing other severe symptoms, call 911.

Provincial resources

You can find information about COVID-19 in multiple languages from the Ontario government website.

Access to a physician

Family doctors in Northumberland are continuing to care for their patients during COVID-19. If you require a medical appointment, please contact your health care provider for more information.    

Virtual doctor appointments for those with and without a family physician: The Northumberland Care website has launched in Northumberland County to ensure our community knows the best way to get in touch with their family doctor, and for those without a family doctor to get the care they need.

Mental health and addiction supports

  • Bounce Back for ages 15+: 1-866-345-0224

  • ConnexOntario for adults: 1-866-531-2600

  • Kids Help Phone for under 15: 1-800-668-6868

  • Support for post secondary students: 1-866-925-5454 or text GOOD2TALKON to 686868

  • Northumberland County Community Counselling Centre: For support, please call 905-372-6318 and leave a confidential message containing your first and last name, phone number, date of birth and nature of the call. A staff member will respond to you as soon as possible.
  • Northumberland Hills Hospital Community Mental Health Services: the Walk-In Community Mental Health Counselling Clinic is temporarily closed to walk-in clients, however phone support for clients will continue on regular walk-in days (Tuesdays from 8 a.m. - 4 p.m. and Thursdays from 10 a.m. to 6 p.m.). Additionally, a limited number of in-person appointments are available for individuals without access to a phone/virtual visit technology. Call 905-377-7784 to receive support from the Walk-In Counselling team. This represents Step 1 in the team's gradual return to the delivery of Walk-In Counselling services, temporarily adjusted as a result of COVID-19. Precautions will be in place to ensure client safety with appropriate physical distancing. Availability of in-person appointments continues to increase following a gradual, phased approach, while also maintaining the phone support option.
  • Rebound Child & Youth Services: community-based programs and services for children, youth, and families. In person and virtual programming continues at Rebound Child & Youth Services in a modified fashion in keeping with current health and safety recommendations. If you have any questions about programs or changes in services, please call 905-372-0007 or visit their COVID-19 Updates webpage.
  • FourCAST: community-based addiction treatment provider. All office locations are currently closed, however clients can still access phone supports by calling 705-876-1292 or 1-800-461-1909.
  • For individuals in crisis:
    • Call Four County Crisis at 1-705-745-6484 or 1-866-995-9933
    • Reach out to the Community and Social Services Help Line by dialing 2-1-1
    • Or - go to the closest Hospital Emergency Department

Other health and wellness supports

Community Health Centres of Northumberland

  • In-person appointments: A screening process has been implemented both over the phone and in-person for clients that need to be seen
  • Community programs and workshops: All programs are canceled or postponed until further notice.
  • Community food cupboard: The food cupboard is available by appointment only.

For appointment inquiries or to speak to a staff member please call 905-885-2646. 

Contact Community Care Northumberland (1-866-514-5774) for more about the following services:  

  • Personal distress alarms: allows older adults and people with disabilities to call for assistance using a help button. 24-hour emergency response.
  • Telephone security checks: provides isolated persons with regular contact in order to provide reassurance and, if necessary, to arrange for assistance. These calls are usually short - about five minutes - and are made at regular, prearranged times or when family and friends are away.
  • Visiting hospice services: all visiting and assessments will be completed by telephone.
  • Friendly visiting: companionship for seniors or adults with disabilities. All friendly visiting is currently being completed by telephone.