COVID-19 Community Resources

With changes to programming and services in our community in response to COVID-19, we have compiled a list to help our residents navigate community resources and supports available during this time. This website is being updated regularly based on our understanding of available resources. 

Where to access support

Business resources

Northumberland Economic Recovery Task Force

The Northumberland Economic Recovery Task Force is taking action to support the local business community through the COVID-19 pandemic. Convened by Northumberland County's Economic Development team and the three local chambers of commerce, the Task Force is a collaboration of business owners, leaders and industry stakeholders developing a locally-focused action plan of tools and advocacy to support Northumberland businesses as they navigate the current environment. 

Business & Entrepreneurship Centre Northumberland (BECN)

The BECN is continuing to offer business assistance, resource information, and other direction designed to support local businesses. 

A COVID-19 web resource has been developed to help businesses navigate various federal, provincial and local resources available to them during the pandemic, and the team is also sharing helpful information via Facebook, directing entrepreneurs to all of the most up-to-date COVID-19 assistance.

The BECN is also offering one-on-one consultations to help Northumberland businesses better understand the resources available and how to access them.

For more information, please contact the BECN by email or by phone at 1-800-354-7050 ext. 6222. 

Community agencies
  • 211: 211’s award-winning telephone helpline (2-1-1) and website provide a gateway to community, social, nonclinical health and related government services. 211 helps to navigate the complex network of human services quickly and easily – 24 hours a day, 7 days a week, in over 100 languages.
  • The Help Centre: provides programming and supports for unemployed and disadvantaged residents in Northumberland County.Clients are encouraged to contact the Legal Centre by phone at 1-888-698-3382 to make an appointment.
  • The Legal Centre: provides legal advice and information for unemployed and disadvantaged residents in Northumberland County. Clients are encouraged to contact the Legal Centre by phone at 1-800-850-7882 to make an appointment.
  • Victim Services of Peterborough and Northumberland (VSPN): provides immediate support and assistance to persons affected by crime, tragedy and disaster. Specially trained crisis responders are available 24 hours a day, 7 days a week, and 365 days a year to provide emotional support, practical assistance and referrals to community agencies. Limited financial supports are also available, based on eligibility, through the Victim Quick Response Program+. Temporary accommodations and meals benefits have been enhanced to ensure victims of crime—particularly domestic violence—can access safe living arrangements while complying with self-isolation requirements.

Hours: Monday-Friday 8:30 a.m. to 4:30 p.m.*police/emergency services referral required for after hours supports*

Toll-Free: 1-888-822-7729 (option 3)

Email: support@vspn.ca

Self-referrals accepted along with referrals from community organizations.

Emergency child care for essential workers

Emergency child care services are available to eligible health care and frontline workers who have no other options for care. As the Chief Medical Officer of Health’s Emergency Order remains in place for child care centres, this option is only for emergency situations and only licensed centres or homes approved to operate emergency care will be open, with limited spaces to facilitate health and safety measures. As there are limited spaces, the County may have to prioritize care based on the occupation and type of care required. If approved, this child care will be offered at no cost.

Review the Approved Professions list and complete an application. 

Emergency shelter services
Find information about emergency shelter services for those experiencing homelessness in Northumberland, during COVID-19.
Emergency supports for those experiencing domestic violence

AKG Shelter

As of March 17, 2020, Anishnaabe Kwewag Gamig Inc., Alderville Women’s Shelter will remain open for the existing clients, however, a restriction has been placed on any new admissions until further notice. 

Cornerstone Family Violence Prevention Centre

  • Shelter: remains open for existing clients, however - in response to recommendations around social distancing - admissions are restricted to only high risk cases at this time, based on the organization's Risk Assessment. Enhanced cleaning measures have been implemented onsite acrsoss the organization to prevent the spread of germs.

  • 24-hour support line: remains available: 905-372-0746 
  • Community Resource Centre: closed to in-person appointments.  All support will be provided via phone or video call. All existing appoitments will be virtual. If you are a new client seeking support, please call the office:
    • Monday to Friday, 9a.m. to 4p.m.: 905-372-1545
    • After-hours: call the 24-hour support line  

Highland Shores Children's Aid

Children’s Aid Societies and Indigenous Child and Family Well-Being Agencies in Ontario are continuing their child protection services. Their doors are locked to restrict access to the building; however, you can speak to staff using the intercom or phone. As always, please call 1-800-267-0570 (then press "1") to report concerns, or if your matter is urgent, press "0" to speak to a staff person who will direct your call.

Financial supports

Emergency Assistance may be available via Ontario Works

Complete an application online or call Northumberland County Community & Social Services to learn more: 1-800-354-7051 ext. 2468

Financial aid, payment deferrals and other supports

For an up-to-date listing of provincial and federal government supports and other assistance for which you may be eligible, including supports for seniors, families, students, businesses, and vulnerable community members, please visit covidsupports.ca 

Food supports
  • Meals on Wheels is available through Community Care Northumberland. This program is currently delivering frozen meals only: 1-866-514-5774.
Municipality of Brighton and Township of Cramahe
Brighton Fare Share Food Bank

39 A. Elizabeth Street, Brighton
1st, 2nd, 4th and 5th Monday of the month, 9:00 am-12:00 noon
3rd Monday of the month, 5:30 pm - 8:00 pm
For “Emergency” Food Assistance in Brighton, call Pat Artkin 613-242-4054, Gracelynn Cheer 613-475-0691

Blessing Cupboard, Colborne
Prospect Community Church
75 King Street East, Colborne
Open on Sundays, 11:30 am – 12:00 noon
Church number 905-355-2408
For emergencies call 905-355-1578 or 905-207-0059

Community Outreach
Northumberland County Community and Social Services
People in crisis can call the Centralized Intake Unit at: 905-372-6846 or 1-800-354-7051 ext. 2468

Municipality of Port Hope and Township of Hamilton 
Community Works, More than a Food Bank

Bewdley Arena, 7060 Lake Street, Bewdley
Open Thursday 10:00 am to 3:00 pm
905-797-2535 ext. 22, leave message

Northumberland Fare Share Food Bank
34 South Street, Lower level, Port Hope United Church
Wed, 10:00 am to 12:00 pm, Wed 6:00 pm to 8:00 pm 905-885-6674

Community Health Centres of Northumberland - Food Cupboard
99 Toronto Road, Port Hope
By appointment only, Thursdays 1:30 pm to 4:00 pm. Please call 905-885-2626 ext. 212 to leave a message.

Port Hope Salvation Army Community and Family Services
100 Peter Street, Upper Level
By appointment only. Food Cupboard Monday & Friday 9am - 1pm
Note: Only allowing one person into the office at a time. People will have to wait outside until their appointed time.
Phone: 905-885-2323
Email: saporthope@gmail.com
Text: 289-251-5758

Society of St. Vincent de Paul
Emergency food available
Call 905-373-2940

Community Outreach
Northumberland County Community and Social Services
People in crisis can call the Centralized Intake Unit (CIU) at: 905-372-6846 or 1-800-354-7051 ext. 2468

Municipality of Trent Hills
7 Hills Community Pantry

Held at St. Paul’s United Church (side entrance)
60 Main Street, Warkworth
Open every Friday between 11:00 am and 12:30 pm
Call 705-924-2077 (H)

Campbellford Fare Share Food Bank
28 Doxsee Avenue South, Campbellford (rear of building)
Open Wednesdays, 9:00 am – 11:30 am
Call 705-653-1930

Hastings and Roseneath Ministerial Food Bank
Held at Trinity United Church, 3 Albert Street West, Hastings
Open Tuesdays, except the last week of the month
1:00 pm - 2:30 pm & 6:30pm – 8:00 pm
For emergency food call 705-696-1105

Salvation Army Community and Family Service
61B Ranney Street North, Campbellford
New hours: Open Thursday, 10:00 am - 1:00 pm
For more information please call 705-653-4185.

Community Outreach
Northumberland County Community and Social Services
People in crisis can call the Customer Service Unit at: 905-372-6846 or 1-800-354-7051 ext. 2468

Town of Cobourg and Township of Alnwick-Haldimand
Northumberland Fare Share Food Bank, Cobourg

700 D'Arcy Street, Building #19, Cobourg
Wednesdays, 10:00 am - 1:00 pm and 6:00 pm - 8:00 pm; Fridays 10:00 am - 1:00 pm
Phone: 905-372-5308

Salvation Army Community Drop-in and Food Cupboard
66 Swayne Street, Cobourg
January – September, closed on statutory holidays
1st & 3rd Thursday of the month, 4:00 to 5:30 pm (Please bring your own bags)
Note: Only allowing one person into the office at a time. People will have to wait outside until their turn.

Salvation Army Emergency Food Assistance
66 Swayne Street, Cobourg
By appointment only; Mondays, Wednesdays & Fridays, 9:00 am – 1:00 pm
Note: Only allowing one person into the office at a time. People will have to wait outside until their appointed time.
Phone: 905-373-9440
Email: safamser@cogeco.net
Text: 905-375-7862

Society of St. Vincent de Paul, Emergency food
Cobourg, call 905-373-9391
Grafton, call 905-377-3263

Hastings and Roseneath Ministerial Food Bank
Trinity United Church, 3 Albert Street West, Hastings
Open Tuesdays, 1:00 pm - 2:30 pm & 6:30pm - 8:00 pm, except the last week of the month
For emergency food call 705-696-2780.

Alderville Community Food Bank
8467 County Road 45
Open to Alderville First Nation members living on Reserve, or residing in Alderville First Nation in receipt of OW/ODSP with a client identification card.
Open the 2nd and 4th week of the month on Thursday, 1:00 pm - 4:00 pm
For emergency food, contact the Community Wellness Worker at 905-352-2140.

Community Outreach
Northumberland County Community and Social Services
People in crisis can call the Centralized Intake Unit (CIU) at: 905-372-6846 or 1-800-354-7051 ext. 2468

Health and wellness 

Health concerns

Button that says "Take the Self Assessment"If you think you may have COVID-19 symptoms or have been in close contact with someone who has it, use Ontario's self-assessment tool to see how to seek further care. Contact Telehealth (1-866-797-0000) or your health care provider for additional direction.

If you’re a returning traveller to Canada, you must self-isolate for 14 days and contact the HKPR District Health Unit (1-866-888-4577) if symptoms of COVID-19 develop.

If you are having diffculty breathing or experiencing other severe symptoms, call 911.

Provincial resources

You can find information about COVID-19 in multiple languages from the Ontario government website.

  • Ontario Health Cards: The Ontario government has extended validation periods for Ontario Health Cards. Anyone with an expiring or expired health card will continue to have access to insured health services.
  • OHIP Coverage: The Ontario government is waiving the three-month waiting period for Ontario Health Insurance Plan (OHIP) coverage and will cover the cost of COVID-19 services for any uninsured people who do not meet the criteria for OHIP coverage.    

Access to a physician

Family doctors in Northumberland are continuing to care for their patients during COVID-19. If you require a medical appointment, please contact your health care provider for more information.    

Virtual doctor appointments for those with and without a family physician: Northumberland Care - a new website - has launched in Northumberland County to ensure our community knows the best way to get in touch with their family doctor, and for those without a family doctor to get the care they need.

Mental health and addiction supports

  • Bounce Back for ages 15+: 1-866-345-0224

  • ConnexOntario for adults: 1-866-531-2600

  • Kids Help Phone for under 15: 1-800-668-6868

  • Support for post secondary students: 1-866-925-5454 or text GOOD2TALKON to 686868

  • Northumberland County Community Counselling Centre: NCCC is operating at a limited capacity. All group programs have been suspended. Support is available by telephone and staff will be conducting regularly scheduled sessions by phone, including intake and assessments. For support, please call 905-372-6318 and leave a confidential message containing your first and last name, phone number, date of birth and nature of the call. A staff member will respond to you as soon as possible.
  • Northumberland Hills Hospital Community Mental Health Services: the Walk-In Community Mental Health Counselling Clinic is temporarily closed to walk-in clients, however phone support for clients will continue on regular walk-in days (Tuesdays from 8AM - 4PM and Thursdays from 10AM to 6PM). Call 905-377-7784 for walk-in supports.
  • Rebound Child & Youth Services: community-based programs and services for children, youth, and families. Group programs are temporarily suspended however intakes, assessments and appointments continue by phone.
    • For support Monday-Friday from 9am-5pm: call Rebound at 905-372-0007 and leave a confidential message containing your first and last name, phone number, and date of birth. A staff member will respond to you as soon as possible to provide telephone mental health support. 
  • FourCAST: community-based addiction treatment provider. All office locations are currently closed, however clients can still access phone supports by calling 705-876-1292 or 1-800-461-1909.
  • For individuals in crisis:
    • Call Four County Crisis at 1-705-745-6484 or 1-866-995-9933,
    • Reach out to the Community and Social Services Help Line by dialing 211
    • Or - go to the closest Emergency Department

Other health and wellness supports

Community Health Centres of Northumberland

  • In-person appointments: A screening process has been implemented both over the phone and in-person for clients that need to be seen
  • Community programs and workshops: All programs are canceled or postponed until further notice.
  • Community food cupboard: The food cupboard is available by appointment only.

For appointment inquiries or to speak to a staff member please call 905-885-2646. 

Contact Community Care Northumberland (1-866-514-5774) for more about the following services:  

  • Personal distress alarms: allows older adults and people with disabilities to call for assistance using a help button. 24-hour emergency response.
  • Telephone security checks: provides isolated persons with regular contact in order to provide reassurance and, if necessary, to arrange for assistance. These calls are usually short - about five minutes - and are made at regular, prearranged times or when family and friends are away.
  • Visiting hospice services: all visiting and assessments will be completed by telephone.
  • Friendly visiting: companionship for seniors or adults with disabilities. All friendly visiting is currently being completed by telephone. 
Transportation
  • Cobourg Transit: All public transit is free in Cobourg until May 31st in an effort to help stop the spread of COVID-19 by reducing interaction with drivers, other transit commuters and the passing of change and tickets. The Town of Cobourg would like to remind citizens to only use public transit if absolutely necessary (medical appointments, groceries, pharmacy visits, etc.) as the entire community practices physical distancing in an effort to stop the spread of COVID-19. Visit the Cobourg Transit page for important service updates and preventative measures if using transit services. 
  • Port Hope Transit: Customers are not required to pay or show fare passes to board the bus. This eliminates the personal contact that is required for the physical exchange of fares. Drivers are monitoring the number of customers who board buses to reduce customer loads, promoting social distancing. The seats directly behind the drivers are not in service.Visit the Port Hope Transit page for more information about transit services in the municipality. 
  • Regional transportation through Community Care Northumberland: Please note, all non-essential transportation is cancelled at this time, including all Specialized Transportation Routes. Clients can call Community Care if they need access to an essential service and drivers will work with clients to resolve the situation. Contact community care for essential transportation by email (ride@commcare.ca) or by phone (1-866-768-7778). 
    • Essential transportation appointments will be delivered by Community Care Northumberland drivers.
    • An example of essential  transportation would be transport for dialysis treatments, chemotherapy and possibly Specialist appointments, decided on a case by case basis.
    • All essential transportation will take place in the Specialized Transportation vehicles. Cleaning will be completed following each drive.
    • Volunteers will not be used for any client transportation service until further notice.  

Where to provide support

Northumberland United Way COVID-19 Community Relief Fund: every dollar raised through this initiative will go directly back into local programs and services that need it most, including those that provide shelter, food, mental health and other supports.

Food Bank Donations: There are 13 food banks in Northumberland County. A listing is available from the list above under 'Food Supports'. Please check with each food bank directly for information on their need for donations.

Community hospitals: Please visit the Northumberland Hills Hospital website or the Campbellford Memorial Hospital website for specific information on how to make donations to these organizations.