COVID-19 Community Resources

With changes to programming and services in our community in response to COVID-19, we have compiled a list to help our residents navigate community resources and supports available during this time. This website is being updated regularly based on our understanding of available resources. 

Where to access support

Building owner resources

The Government of Ontario has provided a guide for maintaining building plumbing after an extended vacancy.

Business resources

Recognizing the significant impacts of COVID-19 on the business community, the Government of Ontario has announced changes to government programs along with resources and financial relief measures to provide support. Visit the Province's COVID-19: Help for businesses in Ontario page for more information.

A comprehensive list of business supports is also available at COVID Supports website.

Locally, the Northumberland Economic Recovery Task Force was convened in May 2020 as an industry-led initiative to support the community through this crisis. In collaboration with local government and industry stakeholders, Task Force members developed focused recommendations to help local businesses rebuild.

Business & Entrepreneurship Centre Northumberland (BECN)

The BECN is continuing to offer business assistance, resource information, and other direction designed to support local businesses. 

The BECN is also offering one-on-one consultations to help Northumberland businesses better understand the resources available and how to access them.

For more information, please contact the BECN by email or by phone at 1-800-354-7050 ext. 6222. 

Community agencies

  • 211: 211’s award-winning telephone helpline (2-1-1) and website provide a gateway to community, social, nonclinical health and related government services. 211 helps to navigate the complex network of human services quickly and easily – 24 hours a day, 7 days a week, in over 100 languages.
  • The Help Centre: provides programming and supports for unemployed and disadvantaged residents in Northumberland County. Clients are encouraged to contact the Legal Centre by phone at 1-888-698-3382 to make an appointment.
  • The Legal Centre: provides legal advice and information for unemployed and disadvantaged residents in Northumberland County. Clients are encouraged to contact the Legal Centre by phone at 1-800-850-7882 to make an appointment.
  • Victim Services of Peterborough and Northumberland (VSPN): provides immediate support and assistance to persons affected by crime, tragedy and disaster. Specially trained crisis responders are available 24 hours a day, 7 days a week, and 365 days a year to provide emotional support, practical assistance and referrals to community agencies. Limited financial supports are also available, based on eligibility, through the Victim Quick Response Program+. Temporary accommodations and meals benefits have been enhanced to ensure victims of crime—particularly domestic violence—can access safe living arrangements while complying with self-isolation requirements.
    Hours: Monday-Friday 8:30 a.m. to 4:30 p.m.
    *police/emergency services referral required for after hours supports*
    Toll-Free: 1-888-822-7729 (option 3)
    Email: support@vspn.ca
    Self-referrals accepted along with referrals from community organizations.

Emergency shelter services

Find information about emergency shelter services for those experiencing homelessness in Northumberland.

Emergency supports for those experiencing domestic violence

AKG Shelter

Anishnaabe Kwewag Gamig Inc., Alderville Women’s Shelter remains open to new and existing clients. 

  • Support Line: remains available at 1-800-388-5171
  • Online workshops: AKG Shelter is also offering virtual workshops via Zoom. Updates and information can be found on their Facebook page.

Cornerstone Family Violence Prevention Centre

Cornerstone supports continue to be available in person, online or over the phone. 

  • Shelter: remains open and staff continue to work with the community to ensure people are housed safely. In response to evolving information and precautions related to COVID-19, Cornerstone's service delivery remains modified to protect both clients and staff. Enhanced cleaning measures have been implemented onsite across the organization to prevent the spread of germs. A face covering is required on the premises, and all those who enter the building will be screened. The front door will be locked, but those seeking support can still come in for service by ringing the bell and speaking with staff through the intercom. Those seeking support are encouraged to call ahead to make service arrangements if possible (905-372-1545).  

  • 24-hour support line: remains available at 905-372-0746 (please note: if you are in immediate danger, call 9-1-1).
  • Text and online chat: recognizing that calling is not always easy, or safe, individuals can also text with Cornerstone (289-210-4774) or chat online. Web-chat and texts are monitored 7 days a week from 6:00 p.m.- 6:00 a.m. Staff will respond to messages as soon as possible. Safe, encrypted technology ensures conversations are confidential and secure. Trained counsellors provide advice, referrals and support. 

Highland Shores Children's Aid

The Highland Shores Children's Aid office is open; however, screening questions must be answered and any risk factors addressed before members of the public are permitted in the building. An intercom at the front door is available for the screening to occur.

Staff are seeing children, youth and families in the office, in the community and in family homes.

All public health protocols are being followed by staff and the public must follow all public health protocols when meeting with staff.

As always, please call 1-800-267-0570 (then press "1") to report concerns, or if your matter is urgent, press "0" to speak to a staff person who will direct your call.

Financial supports

Emergency Assistance may be available via Ontario Works

Complete an application online or call Northumberland County Community & Social Services to learn more: 1-800-354-7051 ext. 2001

Financial aid, payment deferrals and other supports

For an up-to-date listing of provincial and federal government supports and other assistance for which you may be eligible, including supports for seniors, families, students, businesses, and vulnerable community members, please visit the COVID Supports website.

Food supports

Meals on Wheels is available through Community Care Northumberland: 1-866-514-5774.

For information about local food banks, please visit the 211 website.

Health and wellness 

Health concerns

If you are having difficulty breathing or experiencing other severe symptoms, call 911.

If you think you may have COVID-19 symptoms or have been in close contact with someone who has it, use Ontario's self-assessment tool to see how to seek further care. Contact Telehealth (1-866-797-0000) or your health care provider for additional direction.

Take the Self Assessment

For information about testing and quarantine requirements for travellers returning to Canada, visit the Government of Canada's COVID-19 Travel, Testing, Quarantine and Borders webpage

Provincial resources

You can find information about COVID-19 in multiple languages from the Ontario government website.

Access to a physician

Family doctors in Northumberland are continuing to care for their patients during COVID-19. If you require a medical appointment, please contact your health care provider for more information.    

Virtual doctor appointments for those with and without a family physician: The Northumberland Care website has launched in Northumberland County to ensure our community knows the best way to get in touch with their family doctor, and for those without a family doctor to get the care they need.

Mental health and addiction supports

  • Bounce Back for ages 15+: a free, guided self-help program that’s effective in helping people aged 15 and up who are experiencing mild-to-moderate anxiety or depression, or may be feeling low, stressed, worried, irritable or angry. For more information call 1-866-345-0224.

  • ConnexOntario for adults: provides service information for people experiencing problems with gambling, drugs, alcohol, or mental health. Available 24/7 by calling 1-866-531-2600 or online using web chat or email.

  • Kids Help Phone for under 15: available 24/7 by calling 1-800-668-6868, texting CONNECT to 686868 or using Facebook Messenger.

  • Support for post secondary students: available 24/7 by calling 1-866-925-5454 or texting GOOD2TALKON to 686868

  • Northumberland Hills Hospital Community Mental Health Services: the Walk-In Community Mental Health Counselling Clinic remains open and available for children, youth and adults (aged 7 and up) each Tuesday and Thursday at the Walk-In Counselling Clinic at NHH's Community Mental Health Services office at 1011 Elgin Street West, Suite 200, Cobourg. Clients of the Walk-In Counselling Clinic connect briefly (typically by phone) with a case manager to identify goals for the walk-in session, and attend a same-day therapy session virtually or (as circumstances require) in person. Should the walk-in demand exceed the teams' capacity on a given day, clients will be asked to return on the next Tuesday or Thursday.
    If you have access to a phone, please call 905-377-7784 to receive support from the Walk-In Counselling team on Tuesdays from 8 am – 4pm and Thursdays from 10 am – 6pm. Your call will be returned by walk-in staff by the end of the business day. Clients who do not have access to a phone, or prefer to connect directly, are welcome to stop by the office on Tuesdays and Thursdays, in the times noted above.
  • Rebound Child & Youth Services: community-based programs and services for children, youth, and families. In person and virtual programming continues at Rebound Child & Youth Services in a modified fashion in keeping with current health and safety recommendations. For in person visits, please ring the door bell to be buzzed in and complete the screening questionnaire at entry. If you have any questions about programs or changes in services, please call 905-372-0007 or visit their COVID-19 Updates webpage.
  • FourCAST: community-based addiction treatment provider. All office locations are currently closed, however clients can still access phone supports by calling 705-876-1292 or 1-800-461-1909.
  • For individuals in crisis:
    • Call Four County Crisis at 1-705-745-6484 or 1-866-995-9933
    • Reach out to the Community and Social Services Help Line by dialing 2-1-1
    • Or - go to the closest Hospital Emergency Department

Other health and wellness supports

Community Health Centres of Northumberland
  • In-person appointments: A screening process has been implemented both over the phone and in-person for clients that need to be seen
  • Community programs and workshops: Many community programs and workshops are cancelled with some moving to a virtual platform. For more information, visit their Workshops and Events page.
  • Community food cupboard: The Food Cupboard is closed to onsite visits. Prearranged pick ups and deliveries of food baskets are still being offered to those in need in the Port Hope area. 
  • Virtual programs: The Community Health Centres of Northumberland is now offering a number of virtual programs via Zoom and Ontario Telehealth Network (OTN). For more information, visit their Virtual Programs page.

For appointment inquiries or to speak to a staff member please call 905-885-2646. 

Contact Community Care Northumberland (1-866-514-5774) for more about the following services:  

  • Personal distress alarms: allows older adults and people with disabilities to call for assistance using a help button. 24-hour emergency response.
  • Telephone security checks: provides isolated persons with regular contact in order to provide reassurance and, if necessary, to arrange for assistance. These calls are usually short - about five minutes - and are made at regular, prearranged times or when family and friends are away.
  • Visiting hospice services: visiting hospice services and assessments are happening virtually.
  • Friendly visiting: companionship for seniors or adults with disabilities. Visits are resuming in-person, beginning with outdoor visits.
  • COVID-19 Vaccine Transportation: Community Care Northumberland is offering free transportation for residents of Northumberland County to attend their COVID-19 vaccine appointments. To book a ride, call 1-866-768-7778 or email ride@commcare.ca.