Volunteer Peer Support Program

The Ontario Health Team of Northumberland (OHT-N) is preparing to launch an innovative new program for the community.

The Volunteer Peer Support (VPS) program is one of three priority projects for OHT-N. The program will initially serve older adults experiencing persistent complex problems and conditions, who may have difficulty navigating and accessing the supports available to them in the community. 

Trained volunteers will be matched with seniors and, as appropriate, their caregivers, delivering a consistent, prescribed method of support  (High Fidelity WrapAround) to help program participants get the most out of local services.  Volunteers and program participants will work together to achieve the participant's goals in areas such as housing, safety, finances, spirituality, social connection, recreation and more.  

 About WrapAround

WrapAround is a participant-driven, team-based process to develop an individualized plan for addressing the participant's needs.

Participants choose who will be on their team - usually caregivers, friends and family. They choose what they want to work on and how fast they want to work on it. In this way, people are empowered to have voice and choice in planning the care and support they require.

 How to access WrapAround support

Community Care Northumberland (CCN) will oversee the Volunteer Peer Support Program in partnership with the OHT-N.

Please note: CCN anticipates launching the Volunteer Peer Support Program and accepting patient and caregiver participants before the end of 2021, however registrations are not accepted at this time. Please continue to check our website for more information about the launch of this program. 

To learn more about whether this program is right for you, please read the information below or contact:

Kelly Peterson
Volunteer Peer Support Program Coordinator

Is WrapAround right for you?

If you live in Northumberland County and are facing complex health issues and difficult life situations that impact your quality of life and ability to cope, WrapAround may be for you.

  • Older adults residing in Northumberland County, and
  • Are experiencing multiple complex and persistent needs/conditions or are caring for someone with multiple complex and persistent needs/conditions, and
  • Are agreeable to a WrapAround process, and
  • Who have not effectively had their needs addressed and met by the efforts of service provider
 Life Domains
  • Housing
  • Safety
  • Financial
  • Spiritual
  • Health
  • Family
  • Social
  • Recreation
  • Culture/Values
  • Mobility
  • Legal

Here are some of the ways the Volunteer Peer Support Program and WrapAround could support you:

  • Improve your quality of life
  • Able to remain in your own home
  • Give you "voice and choice" in planning your care and life
  • Improve your hope for the future
  • Improve your sense of control over your own life
  • Improve your supports and involvement in the community
  • Broaden your inter-personal connections in the community
  • Have people on your team who appreciate your strengths instead of focusing on your deficits

Volunteer as a WrapAround Facilitator- *upcoming training in October/November 2021*

The OHT-N is seeking volunteers to deliver a consistent and prescribed method of support (High Fidelity WrapAround model) to Volunteer Peer Support Program participants.

Volunteers will be matched with older adults or caregivers to support their involvement in the WrapAround process and help them get the most out of local services. The goal is to help keep older people in their homes and sustain their involvement in the community by increasing their capacity for self-care.

Volunteers will attend Community Care Northumberland (CCN) training sessions and be part of a Community of Practice for WrapAround facilitators and coaches. Volunteers are expected to embrace CCN's mission, vision and core values and WrapAround's core values and practice principles.

WrapAround core values and practice principles

Core Values

  • Be respectful and to be respected
  • The right to be listened to, heard and understood
  • "No blame, no shame" - what happens in the past stays in the past - focus is on now and the future
  • Know that you are a sacred part of creation and recognize that you have a purpose
  • Person- or family- directed
  • The right to care and support even when the person is dealing with multiple and ongoing complex needs
  • The right to be part of and contribute to one's community
  • Truth and honesty

Practice Principles

  • Family access, voice and ownership
  • Team-based
  • Natural supports
  • Community ownership, community-basedand community connectedness
  • Culturally competent
  • Individualized
  • Needs-based
  • Strength-based
  • Safety first
  • Persistence, never give up
  • Outcome-based, do what works
  • Communication and planning
  • Agency supports and partnerships
  • Partners and funding governments

In WrapAround, the Volunteer works with the participant and their team through 4 phases:

  • Phase 1 - Engagement: to engage the person and their family into developing a working relationship - enabling the Volunteer to be as effective and efficient as possible.
  • Phase 2 - Planning: to create a plan using the WrapAround planning process that invites multiple perspectives, builds trust and a shared vision among team members, and is consistent with the WrapAround values and practice principles.
  • Phase 3 - Implementation: to monitor and review progress and successes, and meet with the team regularly to make changes to the plan as required. The activities of this phase are repeated until the goals and vision have been achieved and the planning process is no longer needed.
  • Phase 4 - Transition: to guide the team in focusing on the transition of the participant out of the formal WrapAround process by reviewing strengths and need and identifying services and supports to meet those needs.
  • Experience supporting older adults preferred
  • Completion of 4-day WrapAround training
  • Excellent communication & listening skills
  • Empathetic and caring
  • Ability to form professional & comfortable working relationships with a wide range of people
  • Knowledge of community support groups(e.g. faith communities, seniors' programs and service clubs) and Northumberland County health and social services an asset
  • Other volunteer training an asset
  • Adherence to the organization's COVID-19 vaccine policy
  • The opportunity to provide valuable support in improving the “quality of life” for older adult residents of Northumberland
  • Volunteer training and education providing opportunities to expand knowledge and skills
  • Personal growth and satisfaction found in contribution
  • Other benefits that are unique to each volunteer
Time Commitment

The average volunteer time is normally 8-10 hours per month.

Register for upcoming training

Are you interested in an in-depth introduction to the values, principles and practices of WrapAround? Register for the one-day introduction session.

Are you interested in becoming a volunteer with the Volunteer Peer Support Program? Register for the full four-day training program (includes introduction).

There is no cost to participate in this training. 


  • October 28 (one-day introduction session) 


  • October 28, 29 and November 4, 5 (four-day WrapAround training)


Ed's House Northumberland Hospice Care Centre
Education Room
1301 Ontario Street, Cobourg

COVID-19 Safety Precautions

Training will be conducted in-person and with careful attention to all COVID-19 public health precautions, including masking and physical distancing. Interested volunteers must demonstrate proof of vaccination upon arrival at the first day of training, prior to entry. Exemption applies for volunteers who demonstrate a valid, documented medical reason for not being vaccinated. Volunteers with such medical exemptions will require regular rapid antigen testing. For more information please contact: 

Kelly Peterson
Volunteer Peer Support Program Coordinator


Register for this upcoming training by completing our online form by October 18, 2021.