Northumberland Paramedics patient record system offline

Cobourg, ON – November 17, 2022 – Northumberland Paramedics has been informed that the third-party platform it uses to record pa­tient data has been taken offline by the provider in response to a po­tential cyber incident.

This service interruption does not affect the paramedic service’s abil­ity to respond to 9-1-1 emergency calls. There is also no evidence thus far that any confidential information has been compromised or that there is a risk to local IT systems.

This situation is currently affecting many paramedic services across Ontario. The platform is operated by ESO, which moved immediately to take the system offline at the first sign of unauthorized access. ESO is working with appropriate authorities and cybersecurity ex­perts to resolve the matter. They are also working with paramedic services to provide interim solutions.

“Our priority as we manage this disruption is, as always, to ensure high quality and seamless emergency patient care, and to protect the health information of our patients,” states Chief Susan Brown. “While this is an administrative challenge, the community can be assured that we continue to respond to 9-1-1 calls and transfer patients to hospital.”

Updates will be shared as they become available.