Accessibility Policies

Northumberland County is committed to meeting our requirements under the Accessibility for Ontarians with Disabilities Act (AODA).

We believe in equal access for everyone. We believe in integration and we are committed to treating people in ways that maintain dignity and independence.

We look to remove and prevent barriers to accessibility. To help us, we have created a number of policies:

Accessible Customer Service

Our Accessible Customer Service policy outlines our guiding principles for providing accessible customer service. It is the law in Ontario to provide accessible customer service for people with disabilities.

Accessible Employment

We will make every effort to meet the accessibility needs of potential employees and volunteers.

We will:

  • notify job applicants about the availability of recruitment-related accommodations when posting job opportunities
  • notify job applicants when selected to participate in a hiring process, that accommodations are available for the materials or processes used during the process
  • consult with selected applicants to provide suitable accommodations that consider their accessibility needs
  • notify successful applicants of our policies for accommodating employees with disabilities when making job offers

Our Accommodating Disabilities policy outlines how we will provide for accessibility across all stages of the employment cycle.

Alternative Format Documents

Let us know if you would like to request any of our documents in an alternative format.

Our Alternative Format Documents policy describes the process for providing alternative formats of documents when requested.

Assistive Devices

Our Assistive Devices policy ensures that you have the right to use your own personal assistive devices to access our goods and services. In addition, we do offer some devices on-site such as:

  • Alternative format documents
  • Automatic door openers
  • Elevators
  • Magnifying glasses
  • Staff assistance

We welcome the opportunity to learn and improve by receiving your feedback on how we provide our goods and services.

You are welcome to provide your feedback in the way that works best for you. Some examples include:

  • Calling us at 1-800-354-7050 extension 2327
  • Emailing us
  • Mailing our Accessibility Coordinator at 555 Courthouse Road, Cobourg, ON K9A 5J6

Our AODA Customer Feedback policy outlines the steps involved with receiving and responding to your feedback.

Integrated Accessibility Standards

Our Integrated Accessibility Standards policy establishes our requirements and provides direction for the Employment, Information & Communication and Transportation Standards in accordance with the Integrated Accessibility Standard Regulation (IASR).

Notice of Temporary Service Disruption

To avoid unexpected obstacles, we will provide notice when there is a temporary disruption in any of our services.

Our Notice of Temporary Service Disruption policy outlines the process for providing notice.

Service Animals and Support Persons

Our Service Animals and Support Persons policy ensures that both you and any service animals or support people that you might use are welcome and have access to the areas of our premises that are open to the public.


In order to provide high quality customer service to everyone, we train all County staff on our policies and practices. Our training includes:

  • How to interact and communicate with people with various types of disabilities
  • How to interact with people who use an assistive device or require the assistance of a service animal or a support person
  • How to locate and use the assistive devices at our locations
  • What to do if a person with a disability is having difficulty in accessing the County's goods and services

Our AODA Training policy outlines basic information about the content, timing, method and records of training.

Multi-Year Accessibility Plan

We prepare an accessibility status report each year to provide an update on the actions we have taken to prevent and remove barriers for people with disabilities.

Our Multi-Year Accessibility Plan serves as a road map, outlining our legislative requirements and the actions we will take to meet our commitments.

Compliance Reports

Under the AODA, we must make our accessibility compliance report available.

Our next compliance report is due December 31, 2021.